Does my Dialoutglobal account have an expiration date?
A
Your Dialoutglobal account does not expire.
Q
Which countries can I call from?
A
You can call from any country in the world. All you need is a PC with internet connection, microphone and speakers (or ideally headset or handset).
Q
Which countries can I call to?
A
You can call to any country in the world. See our rate list here.
Q
Can I see my balance and the calls I have made?
A
Yes, once you have your account details you can log in and your balance will be displayed on your dialer. You can see the previous calls you have made by clicking on the Call History button.
Q
How can I make IP calls from our IP phone?
A
We support all good quality IP phones in the market as well as CISCO ATA 186, You can mail us to configure your equipment support@dialoutglobal.com.
Technical Questions:
Q
How does it work?
A
Your call is sent from your computer across the internet and onto our network where it is routed to the country you have called.
Q
Is there a Mac or Unix/Linux version?
A
At the moment we don't have a version for these operating systems but we are working on it.
Q
What are the technical requirements for me to use the Dialoutglobal service?
A
To use Dialoutglobal you need to have the following: · Microsoft Windows operating system · Pentium 133Mhz · 16Mb RAM · Microsoft Internet Explorer · An internet connection with a minimum speed of 28.8Kbps. · Please note we do not support the use of NAT, proxy servers or firewalls although when properly configured they will work. · Microsoft Netmeeting must be installed
Q
What ports should I open on my firewall to allow Dialoutglobal to work?
A
Dialoutglobal uses TCP/IP ports 1720 and 1800 and UDP ports 5000 to 6000. Please note we do not officially support the use of Dialoutglobal behind proxy servers, NAT servers and firewalls and we do not give support on their use.
Q
How can I update my Dialoutglobal dialer software to the latest version?
A
To do this please follow these instructions carefully: Close Internet Explorer Find and delete files called pc2phone.dll and phoneinfc.dll which are located in your Windows\System32 folder. Clear the cache in Internet Explorer Go to www.DialOutGlobal.com and login as usual. The new software will be automatically downloaded and installed.
Placing a call:
Q
I cannot hear anything through my speakers/headset although I can make a call and the person I call can hear me. Why is this?
A
This is usually because you are using Dialoutglobal behind a NAT or proxy server or a firewall. Please ensure that you use Dialoutglobal on a computer that doesn't connect to the internet using any of these methods. If you find your problem is not related to the above then it may be that your Internet Service Provider blocks the use of Internet Phone applications across their network. Unfortunately there is no solution to this.
Q
I get an error message saying 'No telephone environment'. What does this indicate?
A
There are usually 2 reasons for this: There are usually 2 reasons for this: Microsoft NetMeeting is not installed on your computer. It MUST be installed for Dialoutglobal to functions. You can check this by going to your Accessories folder under the start menu where it will be located if its is installed. You already have another PC to phone applications running on your PC. Please close any other of these types of applications.
Q
I get an error message saying 'Phone call rejected'. What does this indicate?
A
There has been a problem with your call. There could be many reasons for this including: · The number you dialed was incorrect · There was a network problem to this destination · The number you dialed does not exist · There is a problem with the telephone network in the country you called. Please send an email to support@DialoutGlobal.com with details of the number you called and we will investigate the problem and get back to you. Other numbers should still work ok.
Dialoutglobal is a VOIP service created and run by
a leading UK Telecoms Company. Dialoutglobal is
dedicated to providing high quality, low cost VOIP
calls using the latest technology for PC to phone,
webdialling and SMS Callback.
It is simple and easy to use, simply set up an account
and use our dialling pad to get cheap phone calls
worldwide. All you need to get started is a soundcard
in your PC and a microphone … more
